Gift Card Customer FAQ

What is the Sloane Street Gift Card?

The Sloane Street Gift Card is a prepaid gift card that can only be used in participating Sloane Street boutiques.

Where can I spend the Sloane Street Gift Card?

A full list of participating Sloane Street boutiques is available at:
https://sloanestreetgiftcard.co.uk/stores/

Can I use the Sloane Street Gift Card for online purchases?

The gift cards can only be used in the boutiques and cannot be used online.

Where can I get the Sloane Street Gift Card delivered to?

We deliver to the whole of the UK, including Northern Ireland.

How do I activate my Sloane Street Gift Card?

Visit the Activation Page
https://www.sloanestreetgiftcard.co.uk/activate-card/

Enter the 16 Digit Sloane Street Gift Card Number and Security Code from the reverse of your Sloane Street Gift Card.

Your Sloane Street Gift Card will be automatically activated and ready for use.

How do I check how much is on the card?

You can check the balance of your Sloane Street Gift Card at any time:

Online by visiting:
https://www.sloanestreetgiftcard.co.uk/check-my-balance/

Or by phoning the balance enquiry number on:
+44 (0) 121 260 2849

Can I return an item and be refunded back to my Sloane Street Gift Card?

Yes, Sloane Street boutiques can refund directly back onto your Sloane Street Gift Card subject to the individual boutique’s return policy.

What happens if I would like a refund but I no longer have my Sloane Street Gift Card in my possession?

Some of the boutiques will offer an exchange or credit note, but this will depend on an individual boutique’s exchange policy. Please check with the boutique directly.

Is the Sloane Street Gift Card recyclable?

The gift card is a coated 100% paper-based card that provides an environmentally friendly alternative to a traditional plastic gift card. They are compostable to an EN 13432 standard or can be 100% recycled as paper waste.

I’ve lost my Sloane Street Gift Card?

If your gift card has been lost or stolen, please contact the Order Support Line
+44 (0) 20 3005 5431

My Sloane Street Gift Card has been declined?

There are two common reasons for this.

For security reasons you need to activate your gift card first before you can use it. You can do this here: https://sloanestreetgiftcard.co.uk/activate-card/  

If you have already activated the card, your gift card will decline if you have insufficient funds for your purchase. Please check your balance at https://sloanestreetgiftcard.co.uk/check-my-balance/.

You can use your card to make partial payment for your purchase and then settle the balance using an alternative payment method like your credit card.

If you still have issues with a declining card, please contact the Customer Support Line +44 (0) 20 3005 5431.

Does my gift card expire, and can I top it up?

The gift card is not reloadable and is valid for 12 months from the date of activation and cannot be used after expiry.

If I decide that I don’t want the card, can I get a refund?

As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining.

To return a gift card, please contact us at
customer.services@sloanestreetgiftcard.co.uk or phone +44 (0) 20 3005 5431

Once you have registered your refund, please put your gift card into the post and send it back to Miconex, 4 King Edward Street, Perth. PH1 5UT.

Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. We cannot accept responsibility for the loss of your returned goods or your postage charges.